Cancellation and Rescheduling Policy

We recognize that sometimes plans change and we will do our best to be flexible. That said, we do need to honor that our entertainers are in demand. When the entertainers accept a booking, they block their schedules, and that means that they aren’t available at that time for other bookings.

When the order status is “Pending,” you can make changes to the booking information or the date and time (pending availability). You can also cancel with no fee.

When the order status is “Confirmed” and you want to cancel, our policy takes into account how much advance notice you’ve given.

  • Up until the time of the show, you can make changes to any info (i.e. contact person, card message, etc.) that does not affect the location, timing, or character choice.

  • With 48+ hours notice, rescheduling and cancellation is possible, with no fee. Please note if changing the date or time, we will do our best, but we cannot guarantee availability.

  • With 24-48 hours notice, you can:

    • Reschedule the same character for no fee, for any time the character is available.

    • Pay 50% character cancellation fee to cancel. Pre-paid tips, add-on gift charges, and travel fees are refunded.

  • With less than 24 hours notice, you can:

    • Reschedule the same character for no fee, for any time the character is available.

    • Cancel with no refund on the cost of the character, and no refund for the add-on gift charges. Pre-paid tips and travel fees are refunded.

Questions about this policy? Contact Us